Frequently Asked Questions
Everything you need to know about your fitness journey and orders.
What is the standard shipping timeframe for equipment?
Orders for in-stock equipment typically process within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy for fitness gear?
We offer a 30-day return policy on most items. Products must be in their original packaging and in like-new condition. Please note that customers are responsible for return shipping costs on heavy equipment.
Do you offer warranties on your products?
Yes, we stand by the quality of our gear. Most of our hard goods, such as kettlebells and dumbbells, come with a limited lifetime warranty against structural defects, while accessories typically carry a 1-year warranty.
Can I finance my purchase?
Absolutely. We partner with Affirm and Klarna to provide flexible payment plans at checkout, allowing you to pay for your gym setup over time with monthly installments.
How do I access the digital workout programs?
Once you purchase a digital program or subscription, you will receive an email with login instructions to our digital platform. You can access your workouts via any web browser or through our dedicated mobile app.
Do you ship internationally?
Currently, we primarily ship within the United States and Canada. For other international inquiries, please contact our support team for a custom shipping quote, though additional customs fees may apply.